As we began our review of this online bookstore, we thought the Books-A-Million website was fairly easy to navigate when using the search box at the top of the page. Other than that, we did not find this site as user friendly as some of the rest, and it had a less-than-appealing site design.
Once your results appear, the most recent release matching your search criteria can be found at the top of the page. After you click it, you’ll see some basic information, including the number of pages, the release date, customers’ ratings, as well as the price for users and the reduced price for club members.
As far as book information goes...Books-A-Million did a good job at covering these features. 6Star Reviews stumbled upon a really cool feature - Books-A-Million’s Personal Shopper Service. You can receive gift recommendations for anyone by simply sending an email with a few details about the person and your price range for the gift. Then, you'll receive an email back including great gift ideas for your loved ones!
- Books-A-Million now has a bargain books section for finding cool books at low prices.
- Millionaire’s Club Discount Card which saves users an extra 10% off purchases for a year – joining the club costs $15 annually. 6StarReviews was disappointed with Books-A-Million's selection. We didn't find CD’s or DVD’s and our book results did provide the large selection that others did. Their prices are competitive if you are a club member.
We thought customer service could use some work considering we received two different answers (email and phone) for the same question. 6StarReviews sums up our experience by giving Books-A-Million: 4.5 Stars.
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